Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our footwear typically follows standard EU sizing, but we recommend measuring your foot length for the most accurate fit.
Are Palladium boots waterproof?
While many of our styles feature water-resistant materials, only models specifically labeled as 'Waterproof' feature an internal membrane and gusseted tongue to keep feet dry.
How should I clean my canvas boots?
We recommend hand washing canvas models with cold water and mild soap. Avoid machine washing or tumble drying, as this can damage the rubber bonding.
Can I track my order status?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
Do you offer international shipping within Europe?
We ship to most countries within the European Union. Please refer to our shipping table for specific country availability and rates.
What is your policy on sustainable materials?
Palladium is committed to reducing environmental impact through our 'Eco-Friendly' collection, utilizing recycled polyester, organic cotton, and recycled rubber outsoles.